Tuning the handoff

In the studio's Behavior tab you control the handoff message, the email that receives handoffs, and whether visitors can request a human at any time (on by default, and we recommend keeping it on).

Write the handoff message in your own voice, but keep the honesty: it should say plainly that the answer is not on the site and a person will follow up.

Every handoff can capture the visitor's name and email into your lead inbox, so an unanswered question becomes a follow-up, not a loss.